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How do I track my order?
Once your order is placed it will be reviewed by our staff.  You will then receive an email when it is "Queued for Production".  This email will c...
Thu, 14 Jun, 2018 at 8:42 AM
What does this order status mean?
You will get 3 emails from us at least when you place your custom chip order. Your order will go through these 3 status updates: Processing: we haven&...
Thu, 8 Oct, 2015 at 12:40 PM
What is the return and exchange policy?
We want you to love your custom chips.  If you are not satisfied for any reason with the final product, you may return your purchase for a replacement...
Thu, 8 Oct, 2015 at 12:49 PM
What are your shipping options?
Generally, we use FedEx and FedEx® Ground 1-5 Day Delivery will be the free.  Both Production and Shipping time estimates are available on all custom chip p...
Thu, 8 Oct, 2015 at 1:15 PM
Can you modify an image for me?
Yes, we probably can.  Please send it to support@chiplab.com and we'll take a look right away if it's during normal business hours.
Thu, 8 Oct, 2015 at 1:19 PM
Where can I find pricing?
Pricing can be found on all of the product pages.  Bulk pricing for orders over over 100 chip can be found in the "Price Chart" as shown below. ...
Thu, 18 Aug, 2016 at 2:41 PM
Can I see a proof before printing starts?
There are a few ways to visualize how your chips will look when they print.  The main way is to click the Purple "Preview" button while designing....
Tue, 13 Oct, 2015 at 3:44 PM
How do I access the images I upload?
If you're trying to access images you've already upload in the Advanced Designer click the "Add Images" button on the left: ...
Wed, 19 Oct, 2016 at 4:30 PM